We want your experience with ElectroWheels to be smooth from start to finish.
Here’s exactly how shipping and returns work with our manufacturer-direct models.
📦 Where We Ship
We ship anywhere in the United States.
🚛 Delivery Times
Orders typically ship within 3–5 business days.
Depending on your location, delivery takes 5–10 business days.
Local to the Space Coast?
Pickup is available in West Melbourne, FL.
💵 Shipping Cost
Shipping costs are calculated at checkout based on weight and destination.
Holiday promotions may include discounted or free shipping.
📬 Tracking
Once your order ships, you’ll receive an email with a tracking number so you can follow your shipment every step of the way.
📝 Return Policy
We accept returns within 14 days of delivery on unused products in original condition and packaging.
Because holiday inventory is extremely limited, returns may be subject to a restocking fee (typically 10–20%) to cover handling and inspection.
⚠️ Items Not Eligible for Return
Used or damaged items
Items altered or modified
Clearance or final-sale items
Batteries that have been installed or used
🔧 Warranty & Support
Every ElectroWheels product includes manufacturer support and warranty options.
If you experience a problem, we will work with you directly to resolve it — often faster than a dealer or retailer.
🔁 Exchanges
If you need a different model, color, or replacement, contact us and we’ll help arrange an exchange when inventory allows.
📞 Need help with a return?
Call: 321-379-0613
Email: [email protected]
We believe in real support — not hoops, not headaches.
We stand behind every unit we design.
If something isn’t right, we’ll make it right — with honesty and real human support.
20+ Years of Original Electric Innovation.
Electrowheels USA creates electric rides that restore freedom, inspire independence, and keep people moving. Designed by the original e-bike pioneer, built right here on the Space Coast.
Copyright ©️ 2025 Electrowheels USA LLC